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FAQ

Frequently Asked Questions

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Booking a trip is easy! Simply navigate to our homepage and use the search feature to find your desired destination, travel dates, and preferences. Once you've selected your options, you can proceed to book and make secure online payments.

Yes, absolutely. We take your security seriously. Our website employs advanced encryption technology to safeguard your payment and personal information. Your data is handled in compliance with industry standards and regulations.

In most cases, you can make changes to your booking, such as altering travel dates or accommodations. However, please note that changes may be subject to availability and could incur additional charges. Contact our customer support for assistance with modifying your booking.

In the event of flight disruptions, our team will work with the airlines or relevant partners to assist you. Depending on the circumstances, you might be eligible for compensation or alternative arrangements. Be sure to review our flight cancellation and delay policy for more information.

There are certain countries/destination where the travel insurance is mandatory. We strongly recommend it. Travel insurance can protect you against unforeseen circumstances such as trip cancellations, medical emergencies, or lost baggage. You can add travel insurance to your booking during the checkout process.

Once you've successfully booked a trip, you'll receive a confirmation email containing all the details of your booking. You can also log in to your account on our website to access your booking information.

The required travel documents vary depending on your destination and nationality. Generally, you'll need a valid passport and possibly a visa. It's essential to check the entry requirements of your destination country well in advance of your trip.

Our refund policy depends on various factors, including the type of booking and how far in advance you cancel. Many bookings are refundable if cancelled within a certain timeframe, although cancellation fees might apply. Refer to our cancellation and refund policy or contact our support team for specific details about your booking.

We're here to help you. In your confirmation email, you'll find emergency contact information. Additionally, you can reach out to our customer support team for non-urgent inquiries or issues during your trip.

Yes, the prices displayed on our website typically include all applicable taxes and fees. However, keep in mind that certain destinations may have local fees or taxes that you'll need to pay directly at your destination. If you have any further questions or need assistance, don't hesitate to contact our customer support team. We're dedicated to making your travel experience smooth and enjoyable! Feel free to customize this FAQ to fit the specific services and policies of your travel website.

It's recommended to book your trip as early as possible, especially during peak travel seasons. This ensures you have a better chance of securing your preferred accommodations and flights. Last-minute bookings might be available, but options could be limited.

Yes, you can make special requests during the booking process. We'll do our best to accommodate your preferences and needs. However, please note that these requests are subject to availability and not guaranteed.

If you miss a connecting flight due to circumstances beyond your control, contact the airline or our customer support immediately. They can guide you through the options available, which might include rebooking on the next available flight.

Yes, we offer group travel bookings for various types of groups, such as leisure purposes, family gatherings, corporate trips, or educational tours. Get in touch with our group travel department to discuss your requirements and receive personalized assistance.

We offer a variety of accommodations to cater to different preferences and budgets. These include hotels, resorts, hostels, vacation rentals, and more. You can filter your search based on accommodation type and amenities.

Our blog and social media channels provide insightful articles about travel trends, destination guides, and tips. Following us will keep you updated and inspired for your future travels.

We closely monitor global travel advisories and health guidelines. Many destinations have specific COVID-19 related requirements, such as vaccination certificates or negative test results. Please reach out to us on feedback@houseoftours.com for the latest updates and requirements for your destination.

We welcome your feedback! After your trip, you'll receive a follow-up email with a link to a survey. Alternatively, you can contact our customer support team to share your thoughts, suggestions, or you can write to us on feedback@houseoftours.com.

Absolutely! We offer options for creating custom multi-destination itineraries. After selection of the destination you will be asked to select any other destination to be added. Based on your preference you can chose from the list and book. Also, you can contact our customer support for assistance in planning your unique travel route.

Yes, we offer various travel packages that bundle flights, accommodations, and activities together. These packages are designed to provide convenience and savings for travellers looking for comprehensive experiences. Remember, our goal is to make your travel experience seamless and enjoyable. If you have any other questions or need further information, feel free to reach out to our customer support team at any time. Safe travels!

For individual bookings (FIT) You can easily check the status of your flight by entering your Lat name and the PNR in the respective airline’s website. Additionally, we'll provide you with relevant flight information in your booking confirmation email.

To find the best travel deals for a specific destination, you can use our "Deals" or "Special Offers" section on the website. Additionally, subscribing to our newsletter and setting fare alerts can help you stay updated on discounts.

We accept a variety of payment methods, including major credit cards, debit cards, and online payment platforms. Our payment process is secure and designed to offer you flexibility.

To unsubscribe from our promotional emails, you can click the "Unsubscribe" link at the bottom of the email. Alternatively, you can update your email preferences in your account settings on our website.

To unsubscribe from our promotional emails, you can click the "Unsubscribe" link at the bottom of the email. Alternatively, you can update your email preferences in your account settings on our website.

Yes, you can request a specific seat preference during the booking process. Most airlines offer seat selection options, which may include window or aisle seats. However, seat availability is subject to the airline's policies and availability.

If you decide to extend your stay while on your trip, contact our customer support as soon as possible. We'll work with you to make the necessary arrangements and ensure a smooth transition.

In most of the destinations we will provide you hand-picked airport pick and drop off services. Also, many destinations offer various transportation options from the airport to your accommodations, including taxis, shuttles, and rideshare services. You can contact our customer support for recommendations.

Most bookings can be made by individuals of legal age, which varies by destination. If you're below the legal age, you may need to travel with a guardian or have their consent.

Our customer support is available in multiple languages to assist you. When you contact us, let us know your preferred language, and we'll connect you with a representative who can assist you effectively.

Yes, we provide travel insurance options specifically designed for international travel. These plans typically cover medical emergencies, trip cancellations, baggage loss, and other unforeseen events that might occur during your trip.

Losing travel documents can be stressful. If this happens, contact your country's embassy or consulate for assistance. Keep copies of important documents stored digitally in case of emergencies.

Well, you can add or remove accommodation or just any services that is prompted by the website based on the search you have made. For accommodations you have option available on our website to remove. However, please do not forget find alternate before you depart.

If you experience any issues while booking, such as technical glitches or payment problems, please contact us on feedback@houseoftours.com immediately. We'll assist you in resolving the problem and completing your booking.

We are committed to transparency, and we strive to include all applicable fees in the booking process. Any additional charges or fees will be clearly stated before you finalize your booking.

Yes, many credit cards offer rewards programs that allow you to earn points or miles. You can often use these rewards to offset the cost of your travel bookings. Be sure to check with your credit card provider for specific details.

Life is unpredictable, and we understand that plans can change. Check the cancellation and change policies for your bookings. In some cases, travel insurance may provide coverage for unexpected events that force you to alter your plans.

We value your feedback on our booking process. If you have suggestions or encounter any difficulties, you can share your thoughts through email to feedback@houseoftours.com. Your input helps us improve our services.

Absolutely, we offer a wide range of tours and activities that you can book alongside your accommodations and flights. Exploring these options can enhance your travel experience by offering unique local experiences.

While prices can vary, it's generally recommended to book flights a few months in advance to secure lower prices. However, for last-minute deals, you might find discounts closer to the departure date.

We understand the importance of flexibility. Depending on your booking and the available payment options, you might be able to make payments in instalments. At some scenarios we accept instalments for group bookings. Contact our customer support for more information.